LuckyFly Travel Agency
Allee Str 98-40, 44793 Bochum, Germany
Email: info@luckyfly.eu
Phone: +49 234 2399032
We take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, and protect your data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection laws (BDSG).
1. Data Controller
The data controller responsible for processing your personal data is:
LuckyFly Travel Agency
Allee Str 98-40, 44793 Bochum, Germany
Email: info@luckyfly.eu
Phone: +49 234 2399032
2. Collection of Personal Data
We collect and process the following categories of data when you use our services or website:
- Contact information (name, address, phone number, email)
- Booking details (travel dates, destinations, passenger information)
- Payment information (billing details, transaction data)
- Communication data (emails, inquiries, customer service requests)
- Technical data (IP address, browser type, cookies, access times)
3. Purpose of Processing
Your data is processed for the following purposes:
- To process bookings and travel arrangements
- To provide customer support and respond to inquiries
- To issue invoices and manage payments
- To improve our website and services
- To comply with legal obligations under German and EU law
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Article 6(1)(b) GDPR: for the performance of a contract (booking, travel services)
- Article 6(1)(c) GDPR: to comply with legal obligations (tax, accounting, travel regulations)
- Article 6(1)(f) GDPR: for our legitimate interests (marketing, fraud prevention, website optimization)
- Article 6(1)(a) GDPR: with your consent (newsletter subscription, cookies)
5. Data Sharing and Transfers
We may share your personal data with:
- Airline, hotel, and transport partners for booking purposes
- Payment service providers and banks
- IT service providers for hosting and support
- Public authorities where required by law
Your data will not be transferred outside the European Union unless adequate data protection standards are ensured.
6. Data Retention
We store your personal data only as long as necessary to fulfill contractual or legal obligations. After that, your data will be deleted or anonymized.
- Booking and accounting data: stored for 10 years under German tax law
- Customer inquiries: stored for up to 3 years
- Marketing data: until you withdraw consent
7. Your Rights
Under the GDPR, you have the following rights:
- Right of access (Art. 15 GDPR)
- Right to rectification (Art. 16 GDPR)
- Right to erasure (Art. 17 GDPR)
- Right to restriction of processing (Art. 18 GDPR)
- Right to data portability (Art. 20 GDPR)
- Right to object (Art. 21 GDPR)
- Right to withdraw consent (Art. 7 GDPR)
- Right to lodge a complaint with a supervisory authority (Art. 77 GDPR).
In Germany, you may contact the Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westfalen.
8. Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality and analyze usage. You can manage or disable cookies in your browser settings. For details, please see our Cookie Policy.
9. Data Security
We implement technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, and alteration.
10. Contact
If you have questions about this Privacy Policy or your personal data, please contact us:
LuckyFly Travel Agency
Allee Str 98-40, 44793 Bochum, Germany
Email: info@luckyfly.eu
Phone: +49 234 2399032